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Postgraduate Certificate in Retail Banking

Grooming bankers in retail banking who are not only thorough professionals but also good human beings with values


The adequately capitalized and well-synchronized Banking sector in India has recently witnessed the roll-out of advanced models like payments & small finance banks.

The rapidly growing business in India is turning to Banks for their credit needs; which suggests that the country’s banking sector is also poised for strong growth. This growth is paving way for many career opportunities in the banking sector such as in retail banking for well-educated manpower.

Post Graduate Certificate in Retail Banking (PGCRB) program is the flagship course for fresh graduates & postgraduates to make them “Smart Banker” by undergoing an intensive training program of 3 Months by bankers having domain specialization.

PGCRB is an immersive program and provides students with real experiences of working with the customers, products, process, and system of the Bank. The program extensively engages students in the role plays, case studies, persona-based problem solving, and assignments to get them ready for the role of a Teller / Customer Service Officer. Our expert and experienced faculty act as mentors throughout the learning journey.

Post Graduate Certificate in retail banking

It includes the following:


PGCRB (Post Graduate Certificate in Retail banking)

Retail Banking Learning OUTCOME

Post Graduate in Retail banking Banking (PGCRB)

Eligibility CRITERIA

In accordance with the guidelines laid by Banks, the candidates should qualify the below-mentioned criteria.

Eligibility Criteria for PGCRB (Post Graduate Certificate in Retail banking)

Who is this Course For?

Disqualification Criteria


After successfully completing your Post-Graduate Certificate course in Retail Banking, you would be eligible to receive a certificate from the Institute of Professional Banking. This certificate is recognized by various top private-sector banks and would act as a catalyst in developing your banking career.


₹ 60,000


Installment  1 ₹ 20,000
Installment  2 ₹ 20,000
Installment  3 ₹ 20,000

Loan Options with 0% Interest

EMI Options 6 Months 9 Months
EMI Amount ₹ 10,000 ₹ 6,667
Processing Fee  ₹ 590 ₹ 1,180

What Do You Get From PGCRB

What do you get from PGCRB


Institute of Professional Banking provides courses in banking sector which give an opportunity to fresh graduates and postgraduates to become bankers

Institute of Professional Banking offers the below list of modules for banking course

  • Introduction to Banking Sector
  • Indian Financial System
  • RBI & Banking Regulations
  • Types of Deposits & Interest Calculations
  • Know Your Customer (KYC) Policy
  • Types of Customers (Individual & Non Individual)
  • Documents Required to Open Various Types of Accounts
  • Account Opening Process & Due Diligence
  • NRI Accounts (Types & Documents required)
  • Law Related to Negotiable Instruments (NI Act)
  • Cash Operations (Receipt & Payment)
  • Counterfeit Notes & Clean Note Policy
  • Clearing Operations (CTS) : Process & Benefits
  • Payment Instruments & Electronic Fund Transfer - RTGS, NEFT, IMPS & UPI
  • Account Operations - Non Financial Transactions (Printing of Statement, Passbook, Nomination, Form 15G / 15H, Change of Address, Dormant Account Activation)
  • Third Party Products (TPP) - Sale & Service of Mutual Fund & Insurance
  • Foreign Exchange
  • Retail Loans (Documentation & CIBIL requirement)
  • Prospecting, Customer Profiling, Cross Selling, Lead Generation & Conversion
  • Customer Service Skills & Complaint Handling
  • Digital Banking
  • Core Banking Solutions
  • Digital or Alternate Channels (ATM, Net Banking, Mobile Banking, Debit / Credit / Prepaid Cards)
  • Audit & Risk
  • Compliance Tools
  • Frauds & Prevention Techniques
  • Finacle Overview
  • Frequently Used Commands
  • Practical Illustration
  • Concept & Role of Mutual Fund
  • Offer Document
  • Return, Risk & Performance of Funds
  • Selection of Financial Products
  • Financial Planning

a) Soft Skills

  • Importance of Soft Skills
  • Effective Communication Skills
  • Customer Service & Handling Skills
  • Listening Skills
  • Confident Body Language
  • Dressing and Grooming Etiquettes
  • Professional Work Ethics
  • Stress Management
  • Email Etiquettes & Resume Writing
  • Effective Interview Skills


b) Microsoft Excel

  • Introduction to Excel
  • Formulas & it's Functions
  • Data Formatting & Alignment
  • Sorting & Filtering
  • Creating Tables, Charts & Graphs
  • Pivot Table

IPB Training Program

Institute of Professional Banking provides courses in banking sector which give an opportunity to fresh graduates and postgraduates to become bankers

Modern Teaching Methods PEDAGOGIES

Case-Based Learning

Using a case-based approach engages students in a discussion of specific scenarios that resemble or typically are real-world examples. It is learner-centered with intense interaction between participants as they build their knowledge and work together as a group to examine the case.

Collaborative Learning

Using a case-based approach engages students in a discussion of specific scenarios that resemble or typically are real-world examples. It is learner-centered with intense interaction between participants as they build their knowledge and work together as a group to examine the case.

Classroom Response System

CRS is technology that promotes and implements active and cooperative learning. CRS is technique of engaging student’s mind in class.


It is a practical exhibition and explanation of how something works or is performed.

Group Discussions

In this process, a group of individuals with similar interests gather to bring up ideas, solve problems or give comments.

Diagrams and Graphs

Diagram & graphs are used to express information in a visual way, which convey information more effectively.

Interactive teaching

This involves two – way communications, which enable teacher to make quick adjustments in processes and approaches.


The lecture method is a teacher controlled and information centered approach in which the teacher works as a sole resource in classroom instruction.

Problem Solving

The process of working through details of a problem to reach a solution. Problem solving may include mathematical or systematic operations.


This method involves educational games which are designed to help people to learn about certain subjects, expand concepts, reinforce development, understand a historical event or culture, or assist them in learning a skill as they play.

Dummy Branch Concept

It’s a tail made concept where learning is imparted by creating dummy bank branch and then practically showing the routine operations work of a bank on everyday basis.

Branch Visit

Practical demonstrations are experienced by students through branch visits which improve their real – world learning.

Significance of TRAINING

Banking Training Program

Training PROGRAM

Institute of Professional Banking has customized training programs that offer training for future and current banking employees. These Training programs are certified graduation courses in Banking. The methodology adopted in these programs includes classroom training, projects, practical training in Dummy branch.

The Training Program Typically Teach Banking Procedures Like:

Scope of PROGRAM

Banking Training Program


The dynamic and competitive environment of the banking sector provides ample scope for career growth. Banking is also considered to be the most diversified sector which provides the opportunity to choose from profiles that suit your talent and aptitude. And above all, it offers a handsome remuneration for your work.
On completion of this course, the placement team of the institute helps you get job interviews with major private sector banks. The job profiles offered to the certified students include Accountants, KYC/AML Compliance Officers, Tellers – Cash & Remittances, Relationship Managers, Personal Bankers, and Wealth Managers.
The duration for Post Graduate certificate course on Banking by Institute of Professional Banking is three months. The first two months are dedicated to classroom sessions & core banking solutions (Finacle) and one month of projects, assignments, and practical training in the dummy branch scenario.

The candidate should be below 26 years of age at the time of admission and must have scored 50% or above in class X, XII and Graduation / Post-Graduation.

Retail bankers are responsible for managing customer accounts, offering banking products and services, and advising clients on ways to achieve their financial goals.

The unbeatable combination of unique methodology and the experienced Faculty helps the professional to develop competencies across four dimensions—domain, technology, application, and customer service. And to get employed in the top private sector banks.
To join the Banking sector you need to have good communication skills, customer handling skill, Positive attitude, and problem-solving skills. You also need to have the domain knowledge.
Fresh Graduates and postgraduates aspiring to join the Banking sector will get benefit from this training program.

PGCRB Course fees is Rs 60,000 (easy installment options are available).

PG Diploma in Banking and Finance is a program that gives insight into the various aspects of banking and finance.

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